Privacy Policy


   Welcome to Eller Online Store, located at www.eller.store. By visiting our online store and making purchases here, you agree to the terms of this Privacy Policy.


1.      DEFINITION OF TERMS

   The following terms are used in this Privacy Policy (hereinafter referred to as Privacy Policy):

1.1.   Administration of the website of the online store (hereinafter referred to as the Website Administration) - employees authorized for the management of the website and officials who organize and/or carry out the processing of personal data, and determine the purposes of processing personal data, the composition of personal data subject to processing, the actions (operations) performed with personal data. 

1.2.   Personal data means information having a direct or indirect relationship to a particular or defined individual (subject of personal data). 

1.3.   Personal data processing is any action (operation) or a set of actions (operations) performed with personal data, including collection, recording, systematization, accumulation, storage, elaboration (updating, modification), extraction, use, transmission (distribution, provision, access), blocking, deletion, destruction of personal data. 

1.4.   Confidentiality of personal data is an obligatory requirement for persons working with User’s data to keep it in secret and not to allow its dissemination without the written consent of the subject of personal data and without a legal basis. 

1.5.   User of online store website (hereinafter referred to as the User) - a person who visited the website of the online store, as well as used its programs and products. 

1.6.   Cookies are a short piece of data that are sent to recognize the device, whenever the User tries to open an online store page. The fragment is stored on the user’s computer. 

1.7.   IP Address is a unique network address of a host in a computer network built using the TCP/IP protocol. 

2.      GENERAL PROVISIONS 

2.1.   Use of the website by the User of the online store means acceptance of this Privacy Policy and the terms of processing of the User’s personal data.  

2.2.   If the User does not accept the existing Privacy Policy, the User must stop using the online store website. 

2.3.   This Privacy Policy applies only to the website of the online store. If the User clicks on the links posted on this website and goes to the resources of third parties, the online store is not responsible for actions of third parties.  

2.4   Website administration does not verify the validity of the personal data provided by the User to the online store website. 

3.      SUBJECT OF PRIVACY POLICY 

3.1.   This Privacy Policy establishes the obligations of the Administration of the website of the online store to not disclose and protect the privacy of personal data that the User provides upon the request of the Website Administration when registering on the website of the online store or when placing an order for the purchase of the Goods. 

3.2.   To report personal data, the User fills out electronic forms located on the online store website. The User’s personal data to be processed are:

•         Full name;

•         Contact number;

•         E-mail;

•         The delivery address of the goods;

•         Address of the User’s residence. 

3.3.   The online store protects data that is automatically transmitted during the viewing of ad units and when visiting pages. Here is a list of these data:

•         IP Address;

•         Information from cookies;

•         Information about the browser (or other program through which the display of advertising becomes available);

•         Time of visiting the website;

•         The address of the page on which the ad unit is located

•         Referrer (address of the previous page). 

3.3.1. The consequence of disabling cookies may be the inability to access the parts of the online store website requiring authorization. 

3.3.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments. 

3.4.   Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except as provided in Clauses 5.2. and 5.3. of this Privacy Policy. 

4.      OBJECTIVES OF USER’S PERSONAL INFORMATION COLLECTION 

  The Website Administration of the online store can use User’s personal data for the following purposes: 

4.1.   Identification of the User registered on the website of the online store. 

4.2.   Providing the User with access to the personalized resources of the website of the online store. 

4.3.   Establishment of feedback with the User, which includes, inter alia, the distribution of requests and notifications regarding the use of the online store website, the processing of user requests and applications, and the rendering of other services. 

4.4.   Determine the location of the User for security, prevention of fraud. 

4.5.   Confirmation of the authenticity and completeness of the personal data provided by the User. 

4.6.   Creation of an account for making purchases, if the User has agreed to create an account. 

4.7.   Notification of the User of the online store website about the status of the Order. 

4.8.   Processing and receiving payments. 

4.9.   Providing the User with effective client and technical support in the event of problems related to the use of the online store website. 

4.10.   Providing the User with product updates, special offers, information on prices, newsletters and other information on behalf of the online store with his consent. 

4.11.   Implementation of advertising activities with the consent of the User.                 

5.       WAYS AND TERMS OF PERSONAL INFORMATION PROCESSING 

5.1.    The term for processing the personal data of the User is unlimited. The processing procedure can be carried out in any manner provided by law.

5.2.    The personal data of the User processed by the Website Administration may be transferred to third parties in the following cases:

5.2.1. If they perform functions on behalf of the Website Administration and have access to the personal data necessary to perform these functions, which include order fulfilment, parcel delivery, mail and e-mail sending, data analysis, marketing assistance, provision of results search and links, processing of payments by credit cards. 

5.2.2. At the request of the court, or to establish, protect or enforce the legitimate rights of the Website Administration or protect against lawsuits or claims;

5.2.3. If the Website Administration deems it necessary to investigate, prevent or take action against illegal activities, fraud or situations involving potential threats to the security of any person or any violation of the Privacy Policy;

5.2.4. If the Website Administration deems that it is necessary to investigate, prevent or take action against a situation involving the abuse of the website’s infrastructure or the Internet as a whole (for example, by voluminous spamming or attempting to compromise the security of the website’s infrastructure or website in whole);

5.2.5. If the online store is purchased or merged with another entity (in this case, the Website Administration will require that such entity accept the Website Administration’s obligations under this Privacy Policy or inform the User that it is subject to a new privacy policy). 

5.3.   Personal data of the User can be transferred to the authorized bodies of the government only on the grounds and in the order established by the legislation. 

5.4.    In case of loss or disclosure of personal data, the Website Administration informs the User about the loss or disclosure of personal data. 

5.5.   The Website Administration takes necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties. 

5.6.   Despite all attempts by the Website Administration to ensure that third parties will not have an access to or receive the User’s personal data through the use of the website, complete confidentiality and security on the Internet cannot currently be ensured. Communication via the Internet can be intercepted, lost or changed. Therefore, the User acknowledges and agrees that the Website Administration cannot be held liable for possible damage as a result of the transfer of confidential information or personal data via the Internet, and that the User conducts such transfer at his own risk.

6.      OBLIGATIONS OF THE PARTIES 

6.1.   The User is obliged to: 

6.1.1. Provide information about the personal data necessary to use the online store website.

6.1.2. Update, supplement the provided information about personal data in case of changing this information.

6.2.   The Website Administration is obliged to: 

6.2.1. Use the information received solely for the purposes specified in Article 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, not to disclose without the prior written permission of the User, as well as not to sell, exchange, publish or otherwise disclose other personal data of the User, except for Clauses 5.2. and 5.3 of this Privacy Policy.

6.2.3. Take precautions to keep the User’s personal data strictly confidential, just like confidential information of this kind is kept in the modern business turnover. 

6.2.4. To block personal user data from the moment from which the User or his legal representative will make a corresponding request. The right to make a request for a lock is also given to the body authorized to protect the rights of the User who provided the Website Administration with his data for the verification period, in case of detection of unreliability of the reported personal data or illegitimacy of actions. 

7.     SETTLEMENT OF DISPUTES

7.1. Before applying to the court with a claim for disputes arising from the relationship between the User of the Internet store website and the Website Administration, it is mandatory to file a claim (a written proposal for voluntary settlement of the dispute).

7.2. The recipient of the claim shall notify in writing the applicant of the claim about the results of the examination of the claim within 30 calendar days from the date of receipt of the claim.

7.3. If the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation.

8.    ADDITIONAL CONDITIONS 

8.1. The Website Administration has the right to make changes to this Privacy Policy without the consent of the User.

8.2. The new Privacy Policy comes into effect from the moment it is posted on the online store website.