1. Sale of goods
Eller Online Store offers for sale the works made by hands of talented craftsmen.
To make any purchase in the Eller Online Store, you must register first. We have simplified this procedure as much as possible and made it convenient. Registration allows you to:
- Place an order faster;
- Check the status of your past and current orders;
- Use online tracking of orders that we have already sent;
- Manage the subscription to new receipts, discounts and promotions.
In your account, you can also change your password, add or delete one or more addresses, mark the address as the delivery address or payment address by default, or change your email address at any time.
If you have forgotten the password from your account, use the appropriate link to the right of the form you fill out - we will send you an email with a simple instruction to restore password.
Prices on the eller.store website are displayed in euros, dollars, rubls and manats. You can choose the monetary unit that you are comfortable with making an order. Please note that prices can be changed at any time and without prior notice.
4. International Fees and Taxes
All international duties and taxes are established and calculated in accordance with the local law of the country indicated in the delivery address when placing the order, and are collected locally directly upon receipt of the goods by the buyer. Responsibility for payment of all customs duties and taxes is vested in the buyer. If necessary, upon receipt of the parcel, you will have to pay certain fees. For exact information about possible import duties, we advise you to apply directly to the customs authorities of your country or postal service.
5. Order Processing
You can add and remove items from the basket before placing an order. To place an order, you must log in to your account. On the order registration page, you can select the delivery address you specified earlier, or enter any new one. Then choose a payment method. If you are ready to make your order, click on the Confirm Order button. Please note that visiting eller.store is not dangerous. The personal information you provide to the eller.store website is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.
You can pay for purchases in our store through Visa, MasterCard, prepaid credit cards. The amount of the order will be debited from your account after the completion of the order.
The eller.store website offers the possibility of a quick purchase, allowing you to save your credit card details in order to use them further when making purchases.
7. Order Confirmation
A few minutes after placing your order, a confirmation letter will come to your e-mail address. If the confirmation does not appear in your mailbox, please check other folders in your mail, including the spam section. If you find any errors, please contact us. Also, you can view information about your order in the Order History section of your account.
8. Order Status
Information about the status of your order will be sent to your e-mail. Please note that the processing of orders can take up to five business days (excluding weekends and holidays) from the time you place the order. The Processed status means that the payment was successful, and your order is already in the process of processing. The Pending Payment status means that the payment has not been processed or is under consideration by the issuing bank of the bank card. Once your order has been sent, an email with the tracking number will come to your email address, and the status of the order will be changed to Done. If the status of your order is not updated online, and the estimated time of delivery has already expired, please contact us. We will be happy to assist you promptly.
9. New Arrivals, Promotions and Discounts
Subscription to our newsletter is the best way to receive the latest information about our news and discounts. You can subscribe to the newsletter when creating a new account, in the Newsletter section of your account.
10. Terms of Delivery
In order to get information about delivery conditions and transportation costs, we recommend you to read Delivery Information.
11. Online Tracking
From the moment you send your order up to change of its status to Completed in the Order History section of your account at eller.store, it can take up to 24 hours. The Tracking Number may remain inactive for 3-10 days after the export of the order while the parcel is in the transit zone until the parcel is delivered to your country’s customs office.
If for some reason the parcel is not delivered and returned back to the sender (Eller), we will contact you additionally to ensure the possibility of resending the goods or cancelling the order.
13. Return of goods
You have the right to return the goods purchased on the eller.store website within seven (7) days from the date of receipt of the goods purchased at eller.com.
To return the goods, you must fill out the electronic return form within seven (7) days from the date of receipt of the order.
Returned goods must be received by the Website Administration within thirty (30) days from the date you received the goods.
For more details, we recommend you to read the Return Policy.
15. Links to other websites
The eller.store website may contain links to
other websites not related to the eller.store website in any way, but is not
responsible for the content of such websites and/or the rules they have adopted
regarding, in particular, the confidentiality of your data and processing your
personal data when you visit these websites.
General Terms and
Conditions of Sale do not govern the offering of services or the sale of goods
carried out by third parties mentioned on banners or other links posted on the
eller.store website. It is recommended to examine the terms and conditions of
this third party before making the order or purchasing goods from such third
parties, as in no case eller.store is responsible for providing services
offered by third parties.
16. Corrections and updates
website administration has the right to modify or update these Terms and
Conditions of Use in whole or in part. Any changes and updates to the general
Terms and Conditions of Use are posted for general public access on the
eller.store home page immediately after these corrections and updates are made
and come into effect immediately after they are published in this section on
Therefore, you should regularly review this section on the website to
track the publication of the latest updated version of the General Terms and
Conditions of use of the eller.store website. If you do not agree with the
general Terms and Conditions of Use published by the Website Administration in
whole or in part, please do not use our website.
users visit the eller.store website and use the relevant services without
purposes your personal data is collected and used on the eller.store website.
18. Intellectual property rights
contents of the eller.store website, including, in particular, images, photos,
music, videos, documents, drawings, graphic elements, logos and any other
materials posted on the eller.store website in any format, including the design
of menus, web pages, graphic elements, colours, schemes, tools, fonts, website
design, processing methods, processes, functions and software that are part of
the eller.store website are protected by copyright and all other intellectual
property rights belonging to the respective rights owners. Reproduction of the
eller.store website or its contents in any form in whole or in part is not
permitted without the written consent of the Website Administration.
LLC is the exclusive owner of the eller.store logo and the eller.store domain
19. Links to eller.store
you want to place a link to the main page of the eller.store website or other
pages of the website that are open for general access, please contact the
Website Administration by sending an e-mail to firstname.lastname@example.org. You
must contact the Website Administration and request our consent to link to the
eller.store website. The website administration grants permission to place
links to eller.store for free and on a non-exclusive basis.
20. Governing Low
These Terms and Conditions of Use are governed by applicable law.