General Terms and Conditions of Sale

   1. Sale of goods  

   Eller Online Store offers for sale the works made by hands of talented craftsmen. 

   2. Registration 

   To make any purchase in the Eller Online Store, you must register first. We have simplified this procedure as much as possible and made it convenient. Registration allows you to:

- Place an order faster;

- Check the status of your past and current orders;

- Use online tracking of orders that we have already sent;

- Manage the subscription to new receipts, discounts and promotions.

   In your account, you can also change your password, add or delete one or more addresses, mark the address as the delivery address or payment address by default, or change your email address at any time.

   If you have forgotten the password from your account, use the appropriate link to the right of the form you fill out - we will send you an email with a simple instruction to restore password. 

   3. Prices

   Prices on the website are displayed in euros, dollars, rubls and manats. You can choose the monetary unit that you are comfortable with making an order. Please note that prices can be changed at any time and without prior notice.

   4. International Fees and Taxes

   All international duties and taxes are established and calculated in accordance with the local law of the country indicated in the delivery address when placing the order, and are collected locally directly upon receipt of the goods by the buyer. Responsibility for payment of all customs duties and taxes is vested in the buyer. If necessary, upon receipt of the parcel, you will have to pay certain fees. For exact information about possible import duties, we advise you to apply directly to the customs authorities of your country or postal service. 

   5. Order Processing

   You can add and remove items from the basket before placing an order. To place an order, you must log in to your account. On the order registration page, you can select the delivery address you specified earlier, or enter any new one. Then choose a payment method. If you are ready to make your order, click on the Confirm Order button. Please note that visiting is not dangerous. The personal information you provide to the website is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

   6. Payment  

   You can pay for purchases in our store through Visa, MasterCard, prepaid credit cards. The amount of the order will be debited from your account after the completion of the order.

The website offers the possibility of a quick purchase, allowing you to save your credit card details in order to use them further when making purchases.

   7. Order Confirmation

   A few minutes after placing your order, a confirmation letter will come to your e-mail address. If the confirmation does not appear in your mailbox, please check other folders in your mail, including the spam section. If you find any errors, please contact us. Also, you can view information about your order in the Order History section of your account.

   8. Order Status

   Information about the status of your order will be sent to your e-mail. Please note that the processing of orders can take up to five business days (excluding weekends and holidays) from the time you place the order. The Processed status means that the payment was successful, and your order is already in the process of processing. The Pending Payment status means that the payment has not been processed or is under consideration by the issuing bank of the bank card. Once your order has been sent, an email with the tracking number will come to your email address, and the status of the order will be changed to Done. If the status of your order is not updated online, and the estimated time of delivery has already expired, please contact us. We will be happy to assist you promptly.

   9. New Arrivals, Promotions and Discounts 

   Subscription to our newsletter is the best way to receive the latest information about our news and discounts. You can subscribe to the newsletter when creating a new account, in the Newsletter section of your account.

   10. Terms of Delivery

   In order to get information about delivery conditions and transportation costs, we recommend you to read Delivery Information.

   11. Online Tracking

   From the moment you send your order up to change of its status to Completed in the Order History section of your account at, it can take up to 24 hours. The Tracking Number may remain inactive for 3-10 days after the export of the order while the parcel is in the transit zone until the parcel is delivered to your country’s customs office. 

   12. Resending

   If for some reason the parcel is not delivered and returned back to the sender (Eller), we will contact you additionally to ensure the possibility of resending the goods or cancelling the order.

   13. Return of goods

   You have the right to return the goods purchased on the website within seven (7) days from the date of receipt of the goods purchased at

   To return the goods, you must fill out the electronic return form within seven (7) days from the date of receipt of the order.

   Returned goods must be received by the Website Administration within thirty (30) days from the date you received the goods.

   For more details, we recommend you to read the Return Policy.

   14. Confidentiality

   To get information about the methods of processing personal data in our online store, we recommend you to read the Privacy Policy. 

   15. Links to other websites

   The website may contain links to other websites not related to the website in any way, but is not responsible for the content of such websites and/or the rules they have adopted regarding, in particular, the confidentiality of your data and processing your personal data when you visit these websites.

  Our general Terms and Conditions of Use and Privacy Policy do not apply to third-party websites.

  General Terms and Conditions of Sale do not govern the offering of services or the sale of goods carried out by third parties mentioned on banners or other links posted on the website. It is recommended to examine the terms and conditions of this third party before making the order or purchasing goods from such third parties, as in no case is responsible for providing services offered by third parties.

   16. Corrections and updates

   The website administration has the right to modify or update these Terms and Conditions of Use in whole or in part. Any changes and updates to the general Terms and Conditions of Use are posted for general public access on the home page immediately after these corrections and updates are made and come into effect immediately after they are published in this section on the website.

   Therefore, you should regularly review this section on the website to track the publication of the latest updated version of the General Terms and Conditions of use of the website. If you do not agree with the general Terms and Conditions of Use published by the Website Administration in whole or in part, please do not use our website.

   17. Privacy Policy

   It is recommended that you read the Privacy Policy, which also applies when users visit the website and use the relevant services without making purchases. Privacy Policy will help you to understand how and for what purposes your personal data is collected and used on the website.

  18. Intellectual property rights     

   The contents of the website, including, in particular, images, photos, music, videos, documents, drawings, graphic elements, logos and any other materials posted on the website in any format, including the design of menus, web pages, graphic elements, colours, schemes, tools, fonts, website design, processing methods, processes, functions and software that are part of the website are protected by copyright and all other intellectual property rights belonging to the respective rights owners. Reproduction of the website or its contents in any form in whole or in part is not permitted without the written consent of the Website Administration.

   Eller LLC is the exclusive owner of the logo and the domain name.  

   19. Links to

   If you want to place a link to the main page of the website or other pages of the website that are open for general access, please contact the Website Administration by sending an e-mail to You must contact the Website Administration and request our consent to link to the website. The website administration grants permission to place links to for free and on a non-exclusive basis.

   20. Governing Low

   These Terms and Conditions of Use are governed by applicable law.